Privacy Policy & Terms of Use

Rather than use legal jargon we are describing here in easy, simple to understand terms how we handle your personal information within our apps. What we do. In each of our apps you may optionally enter a contact email address for us to use to help support your use of the app. This lives in your app and may be communicated to us as stated below. During use, each of our apps creates an execution log recording the main events during the apps use. In the event of a fatal error (app just vanishes during use) this execution log is automatically turned into an error log with information about where the error occurred and its nature. This error log is collected and uploaded to a server on the next execution of the app. The only way to avoid this upload would be to delete and re-install the app. Should you have decided to provide the optional contact email address then the error log will  contain this email address. The error log also contains the name you have given to your device, eg ‘John’s iPad 5’. There is no other personal information in the log. Our app’s also contain a ‘Report a Problem’ button which will ask for a problem description and then may ask whether you wish to send an email with a screen capture image showing the problem or if you wish to submit the log file. If you choose to submit the log file then you will be asked for an optional contact email address (if you have not already provided it). Following this the app will terminate creating an error log with the information you provided. You must restart the app for this log to be uploaded. Within the app we may collect statistical information as to your use or major events. There is no personal or device identification information collected during this process. Why do we do this. We believe every user of our apps should contribute to their stability by automatically submitting error logs upon fatal errors. Getting details of every fatal error helps us towards the goal of 100% reliability. On extremely rare occasions we may contact you regarding an error log that we have received. We include your device name (‘John’s iPad 5’) in the log so that if you email us with a problem and haven’t provided a contact email in the app then we have a chance of identifying the error logs that have been created during your use of the app should they be relevant. We only ever see any of your information if and when there has been an app problem. As the stability of the app improves we see less and less of it. What we do not do. We do not collect anything that identifies you or your device either through the app or when contacted by you for support. We can only be responsible for those things that our app does. What the device and its operating system may do is outside of our control. Internet browser applications. We facilitate conventional internet web browser activity with cached files and cookies. What happens on the internet or on the websites you access is outside of our control. From time to time we do change some default website link behaviour to open in a new tab. The execution logs we create do include details of recently accessed web pages. Unfortunately this is necessary as modern web pages may load portions from many different sources and the app has to make decisions on how each of these are handled. We need this information to correct any problems with the way pages are loaded. We have no interest in what you are accessing. A Work In Progress This document may be updated from time to time so please review it if any questions arise.
© 2016 John Hall

Your Information

This document sets forth the Privacy Policy for John Hall and the IOS apps developed by him. John Hall is committed to providing you with the best possible customer service experience.
iOS Apps
for the iPad and iPhone by John Hall

Privacy Policy & Terms of

Use

Rather than use legal jargon we are describing here in easy, simple to understand terms how we handle your personal information within our apps. What we do. In each of our apps you may optionally enter a contact email address for us to use to help support your use of the app. This lives in your app and may be communicated to us as stated below. During use, each of our apps creates an execution log recording the main events during the apps use. In the event of a fatal error (app just vanishes during use) this execution log is automatically turned into an error log with information about where the error occurred and its nature. This error log is collected and uploaded to a server on the next execution of the app. The only way to avoid this upload would be to delete and re-install the app. Should you have decided to provide the optional contact email address then the error log will  contain this email address. The error log also contains the name you have given to your device, eg ‘John’s iPad 5’. There is no other personal information in the log. Our app’s also contain a ‘Report a Problem’ button which will ask for a problem description and then may ask whether you wish to send an email with a screen capture image showing the problem or if you wish to submit the log file. If you choose to submit the log file then you will be asked for an optional contact email address (if you have not already provided it). Following this the app will terminate creating an error log with the information you provided. You must restart the app for this log to be uploaded. Within the app we may collect statistical information as to your use or major events. There is no personal or device identification information collected during this process. Why do we do this. We believe every user of our apps should contribute to their stability by automatically submitting error logs upon fatal errors. Getting details of every fatal error helps us towards the goal of 100% reliability. On extremely rare occasions we may contact you regarding an error log that we have received. We include your device name (‘John’s iPad 5’) in the log so that if you email us with a problem and haven’t provided a contact email in the app then we have a chance of identifying the error logs that have been created during your use of the app should they be relevant. We only ever see any of your information if and when there has been an app problem. As the stability of the app improves we see less and less of it. What we do not do. We do not collect anything that identifies you or your device either through the app or when contacted by you for support. We can only be responsible for those things that our app does. What the device and its operating system may do is outside of our control. Internet browser applications. We facilitate conventional internet web browser activity with cached files and cookies. What happens on the internet or on the websites you access is outside of our control. From time to time we do change some default website link behaviour to open in a new tab. The execution logs we create do include details of recently accessed web pages. Unfortunately this is necessary as modern web pages may load portions from many different sources and the app has to make decisions on how each of these are handled. We need this information to correct any problems with the way pages are loaded. We have no interest in what you are accessing. A Work In Progress This document may be updated from time to time so please review it if any questions arise.
© 2016 John Hall

Your Information

This document sets forth the Privacy Policy for John Hall and the IOS apps developed by him. John Hall is committed to providing you with the best possible customer service experience.
iOS Apps
For the iPad and iPhone by John Hall